Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of your personal information.

1.2 This policy applies where we are acting as a data controller with respect to personal data.

1.3 Our policy complies with the Data Protection Act 2018 (Act) incorporating the EU General Data Protection Regulation (GDPR).

1.4 The law requires us to tell you about your rights as well as our obligations to you in regard to the processing and control of your personal data. You can find out more information by visiting - http://www.knowyourprivacyrights.org

1.5 In this policy, “we”, “us” and “our” refer to Bell-Wylie Ltd. For more information about us refer to Section 18.

2. The personal data that we process

2.1 We may collect, use, store and transfer different kinds of personal data about you. These can be collated as follows:

2.2 Identity data - includes information such as first name, last name, title, and other identifiers that you may have provided at some time to us.

2.3 Contact data - includes information such as billing address, delivery address, email address, telephone number(s) and any other information you have provided to us for the purpose of communication or purchasing services from our website.

2.4 Personal profile data - includes information such as purchases or orders made by you, your interests, preferences, feedback and survey responses. It may also include identity and contact data used to set up your personal profile with us.

2.5 Financial (account) data - includes information such as your bank details and payment card details if you purchase something from us. It may also include details about payments or communications to and from you and information about products and/or services you have purchased from us.

2.6 Communication data - includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

2.7 Marketing data - includes your preferences in receiving marketing information from us; communication preferences; responses and actions in relation to your use of our services.

2.8 Anonymous data - this is data that cannot be used to identify you as an individual. We may aggregate anonymous data and use it for any purpose. Aggregated data may be derived from your personal data but is not considered personal information because it does not reveal your identity.

2.9 Aggregated data - if we combine or connect aggregated data with your personal information so that it can identify you in any way, we will treat the combined data as personal information and it will be used in accordance with the provisions of this privacy notice.

2.10 Special personal information – this is information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect special personal information about you.

2.11 Failure to provide personal information that we require to do business - where there is a requirement for us to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract. In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

3. Purposes of processing data and legal bases

3.1 In this section, we set out the purposes for which we may process personal data and the legal bases for doing so.

3.2 There are six defined bases under which the law requires us to process different categories of your personal information and to notify you of the basis for each category.

3.3 If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.

3.4 If the basis on which we process your personal information changes then, if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

3.5 Operations - we may process your personal data for the purposes of operating our website and business, the processing and fulfilment of orders, providing our services, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.

3.6 Contractual obligations - when you create an account on our website, engage our services, buy a service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us. So that we may carry out our obligations under that contract we must process the information you provide to us. Some of this information may be personal information. We may use it in order to verify your identity for security purposes, sell products or services to you, provide you with our services, provide you with suggestions and advice on additional services. We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We continue to process this information until the contract between us ends or is terminated by either party under the explicit terms of the contract.

3.7 Communication – when you contact us either by telephone, email or via our website, we collect the data that you have given us in order to respond to your request. We will record your request as well as our response to that request. We will retain the personal data associated with your message, such as your name and email address, in order to track our communications with you.

3.8 Consent – this is created or inferred through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you with more information about our business, including our services, you provide your consent to us to process information that may be personal information. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies via our website.

3.9 Legal obligation – it is sometimes necessary for us to process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they make a direct request or if they have the proper authorisation from a court. This may include your personal information.

3.10 Vital or legitimate interest - we may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we will only do so after having given careful consideration to whether the same objective could be achieved through other means, whether processing (or not processing) might cause you harm, whether you would expect us to process your data, and whether you would, all things considered, consider it reasonable for us to do so.

4. Providing your personal data to others

4.1 If you have given us explicit permission to do so, we may from time to time pass only your name and contact information to selected associates whom we consider may provide services or products you would find useful. We will continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by emailing us - info@bellwylie.com. However, if you do so, you may not be able to use our website or our services further.

4.2 In addition to specific disclosures of personal data, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another person.

5. Affiliations and business partner information

5.1 This is information given to us by you in your capacity as an affiliate or as a business partner. It may include business and/or personal information.

5.2 This information allows us to recognise clients that you have referred to us, and to credit to you with any commission due for such referrals.

5.3 This information is not used for any other purpose.

5.4 We promise to maintain the confidentiality of the information provided and of the terms of our relationship.

5.5 We assume reciprocity of this policy.

6. Retaining and deleting personal data

6.1 Personal data that we collect and process for any purpose or purposes shall not be kept for longer than is necessary for that purpose. 

7. Cookies

7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies allow information gathered in one web page to be stored until it is needed for use on another.

7.2 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

7.3 Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies. Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. You can find out more information about this from the help function associated with your particular browser of choice.

7.4 Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

7.5 When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

7.6 If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website. We use cookies in the following ways: to track how you use our website, to record whether you have seen specific messages we display on our website, to record your answers to surveys and questionnaires on our site while you complete them.

7.7 Blocking all cookies will have a negative impact on the usability of many websites, including our website.

7.8 Requests by your web browser to our servers for web pages and other content on our website are recorded.

7.9 We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

7.10 We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you and our other customers.

7.11 If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed into our website.

8. Re-marketing

8.1 Re-marketing means placing a cookie on your computer when you browse our website in order to be able to provide you with an advert for our products or services when you visit some other website.

8.2 We may use a third party to provide us with re-marketing services. If so, and if you have consented to our use of cookies, you may see advertisements for our products and services on other websites that you visit.

9. Third party advertising on our website

9.1 Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

9.2 These third parties may also use other technologies such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

9.3 We do not have control over these technologies or the data collected by third parties. This privacy policy does not cover the data practices of these third parties.

10. Data processed outside of the European Union

10.1 Our website is hosted in the United Kingdom.

10.2 We may also use outsourced services in countries outside the United Kingdom and European Union to service other aspects of our business.

10.3 Data obtained within the UK or any other country could be processed outside of the European Union.

11. Controlling your own data

11.1 It is important that the personal data we hold about you is accurate and current. Please update us if your personal data changes by contacting us at info@bellwylie.com.

11.2 At any time, you may review or update personally identifiable information that we hold about you by contacting us directly.

11.3 If you need to obtain a copy of any data that is not provided on our website you should contact us to make that request – info@bellwylie.com.

11.4 After receiving your request, we will provide you with a timeline as to when we expect to provide you with the data and whether any fee is due for providing it to you.

11.5 If you wish us to remove personally identifiable information from our website, you should contact us to make your request – info@bellwylie.com.

11.6 Note that this may limit the service we can provide to you.

11.7 When we receive any request to access, edit or delete personally identifiable information we shall take reasonable steps to verify your identity before taking any action. This is important to safeguard your information.

12. Intended use of website

12.1 If you are under 18 years old, you may use our website only with consent from a responsible parent or guardian.

12.2 We collect data about all users of and visitors to our website regardless of age, and we anticipate that some of those users and visitors will be children.

12.3 All visitors will inevitably access other parts of the website and will be subject to whatever on-site marketing they find.

13. Encryption

13.1 We make use of Secure Sockets Layer (SSL) certificates on our website to verify our identity to your browser and to encrypt any data you give us.

13.2 Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s address bar or toolbar.

14. Complaints regarding our website

14.1 If you make a complaint about any aspect of our website, we shall investigate your complaint.

14.2 If we conclude that your complaint is justified or where we conclude that the law requires us to do so, we shall remove any relevant content while we investigate.

14.3 If we conclude that your complaint is vexatious or without merit, we shall not respond or correspond in any way with you about it. We reserve the right to seek legal advice in such cases.

14.4 If you are suspicious of any email communication you receive directly from Bell-Wylie Consulting, please contact us at info@bellwylie.com giving details of the subject line and the originating email address.

15. Making a complaint

15.1 When we receive a complaint, we record all the information you have given to us.

15.2 If your complaint requires us to contact some other person or business, we may decide to share with that other person or business some of the information contained in your complaint. We aim to do this only by exception but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

15.3 We may compile statistics showing information obtained from complaints to assess the level of service we provide, but not in a way that could identify you or any other person.

15.4 If you are not happy with our privacy policy or if you have any complaint, then it is your responsibility to tell us.

15.5 You can make a complaint by contacting us at info@bellwylie.com.

15.6 If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in further due process and in good faith. In such circumstances, we may suggest a process of mediation or arbitration which may involve an independent third party.

15.7 If you are in any way dissatisfied about how we process your personal data, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/

The contact details for the ICO are:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

16. Compliance with the law

16.1 Our privacy policy has been written so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, please contact us – info@bellwylie.com.

16.2 We respect the fact that it is your choice as to whether, or not, you wish to use our website.

17. Review

17.1 We may update this privacy notice from time to time and as required. It is our policy to carry out an annual review.

17.2 The terms that apply are those posted on our website on the day you use our website.

17.3 If you have any questions regarding our privacy policy, please contact us – info@bellwylie.com.

18. Our details

18.1 This website (https://www.bellwylie.com) is owned and operated by Bell-Wylie Ltd.

18.2 Bell-Wylie Consulting, Bell-Wylie Credential Evaluation and Bell-Wylie Consulting and Credential Evaluation are all trading names of Bell-Wylie Ltd.

18.3 We are registered in Scotland (registration number SC753461) and our registered office is located at 48 Caledonia Street, Paisley, PA3 2JN.

18.4 You can contact us:

Version 2 – January 2024